How can we help you?
FAQ
Here are some common questions and answers to help you.
As an existing EveryDay Lenders customer, you can have up to four loans at the same time. You can check your eligibility and apply through your My Account area. We’ve made the process as quick and easy as possible by pre-populating the information you’ve already given us, so you won’t need to go through a full application again. Please remember, all loan applications are subject to credit and affordability checks.
In the vast majority of cases, we will be able to complete your application online without the need for paperwork. However, there are some occasions where we may ask you to send us some further information to help us complete our checks. We will contact you by email if this happens to let you know what we need, and provide you instructions on how to upload the documents we require through your My Account area.
We can transfer funds for successful applicants to any valid UNITED STATE bank account. Please be aware we aren’t able to send funds to prepaid “pay as you go” or “top up” debit cards, or savings accounts.
Once your application has been approved, we will normally send the money to you within 15 minutes. Most banks will credit your account within an hour, but your bank should be able to advise you more precisely as to when it will credit your account.
Yes, you can. At EveryDay Lenders, we process applications 24 hours a day, 7 days a week, including bank holidays. So whenever your application is approved, we will transfer cash to your bank account within 15 minutes.
Still have questions?
If you have more questions, feel free to reach out to us anytime. We’re here to help you find the answers you need.
Help with your application
IF I HAVE TO SEND DOCUMENTS, HOW LONG WILL IT BE UNTIL I FIND OUT IF MY APPLICATION HAS BEEN APPROVED? –We aim to check documents that are submitted to us as quickly as possible during opening hours and will email or text you to update you on your application as soon as we can, as well as updating the status of your application in your My Account area. Please click hereto log in to your account to check the status of your application, or contact our Customer Support Team on 206-317-1786 or info@everydayslender.com
WHAT IS THE ‘5 DAYS TO CHANGE YOUR MIND’ SERVICE, AND HOW CAN I USE IT? You can return the money you have borrowed within five days of taking out a loan, without paying any interest. Offering this promise is our way to be fair, and let you change your mind for whatever reason. No questions asked.
EveryDay Lenders customers can use this service a maximum of three times per year, and it is only available by calling one of our customer services team on 206-317-1786 this cannot be done online.
Please note if you elect to change your mind we will not remove the footprint on your credit file so this will continue to show that you applied for and repaid a loan with us. This change your mind service is in addition to, and different from your statutory right of withdrawal described below.
MY APPLICATION HAS BEEN DECLINED – DOES THIS MEAN I WILL NEVER BE ABLE TO HAVE A EveryDay Lenders?–While we may have declined your application for a EveryDay Lenders loan on this occasion, we understand that your circumstances may change in the future. We assess all applications on an individual basis, so if your financial position changes you are able to apply again. Please remember that each application you make will leave a footprint on your credit file and will be subject to credit and affordability checks.
Making repayments
HOW DO YOU COLLECT MY REPAYMENTS?
Your repayments are collected via Continuous Payment Authority, commonly referred to as a CPA. This simply means that unless you tell us otherwise, we’ll collect your repayments on your due date from your debit card, as set out in the terms of your agreement with us. You can cancel this CPA at any time either by contacting your bank directly, or by contacting us in writing, by email or by calling us on 206-317-1786 . If you do cancel CPA, you will still owe us your outstanding balance and you’ll need to make your repayments by an alternative method, such as using the payment feature in your My Account area, or by bank transfer, on or before each due date.
Our Customer Support Team will be able to give you all the options and details on how to pay us, and we’ll continue to send you payment reminders before each due date to help you keep track of your payments.
CAN I CHANGE THE REGULAR REPAYMENT AMOUNTS FOR MY EveryDay Lenders?
Yes. If you want to pay your loan back more quickly, simply log in to your online account and check your payment schedule options. You can choose to pay more each month to reduce the time it takes to repay your loan, saving you money on interest.
CAN I MAKE A ONE-OFF PAYMENT ON MY EveryDay Lenders?
Yes. If you want to make an extra payment against an individual loan, simply log in to your online account and select which loan you wish to make a payment towards. You can pay either using the debit card we hold details for on file, or an alternative card. Any additional payments you make will mean you save money on the total interest repayable on your loan.
HOW LONG WILL IT TAKE FOR MY ACCOUNT TO UPDATE TO SHOW THAT I’VE MADE A PAYMENT?
It may take up to an hour for our system to reflect that your payment has been received and to update your loan balance. You will get an email to let you know when we’ve successfully received your payment.
WHAT WILL HAPPEN IF I NEED TO MAKE A PAYMENT LATE, OR CAN’T AFFORD MY PAYMENTS?
If you experience or anticipate problems in making your payments on time, please contact our Customer Support Team straight away either by calling 206-317-1786 or by emailing Info@everydayslender.com
At EveryDay Lenders, we don’t charge you any late fees if you can’t make your payments on time, and we’ll do everything we can to help you get back on track, including providing details of how to get free, independent advice on your situation.